Microsoft Outlook 2013 hangs at “Loading Profile…” after Office Update

Now here’s an interesting conundrum.  A recent update to Microsoft Office 2013 that’s being pushed out automatically to clients results in some of them being unable to open Outlook 2013.  Instead of running normally, the program will hang at the “Loading Profile” stage of launch, as though the profile is corrupt (if you haven’t already checked this, it could actually be the case instead of course).  A workaround is to open Outlook using the well-known /safe command line switch; but this is merely a workaround (which in turn disables all add-ons), not a permanent solution.

For a much more reasonable resolution, try this instead:

  1. Run regedit (Start > Run > type regedit and press ENTER)
    1. On Windows 8, Win + R; type regedit and press ENTER
  2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
  3. Right-click, select New > Key and name it Graphics
  4. Select the Graphics key you just created, right-click in the right panel and chooseNew > DWORD (32-bit) Value and name it DisableHardwareAcceleration.
  5. Double-click the new value and assign it a value of 1.
  6. Close regedit and try opening Outlook again.

This should fix the problem.  I first stumbled upon the solution when I realized that opening my TeamViewer Remote Support program while Outlook was loading kicked it into launching, which suggested either a network- or graphics-related cause (as TV affects both of those when launching).  The original solution listed here came from the Microsoft Office 2013 Issues Blog, though the symptoms listed are different from these.

Hope this helps! 🙂

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