How to do factory reset on Samsung Galaxy S II

Backup

Backup Information Using Samsung Kies:

Important: You must have the latest version of Samsung Kies before performing this step.  Click here to download Samsung Kies.

  1. From your PC, click on either the Start button or the Windows logo (Start Menu) > All Programs> Samsung > Kies > Samsung Kies. Click on the Backup/Restore tab to start.
  2. Kies supports different data types to be included into a single image (SBU) to be restored at a later time. Kies scans the internal memory for data; data stored elsewhere will be unavailable for backup.

Kies can back up the following:

  • Contacts
  • Schedule
  • To Do
  • Memo
  • Messages
  • Mini Diary
  • Call log
  • Music
  • Photos
  • Videos
  • Misc. Files
  • Preferences & ringtones
  • Network settings & bookmarks
  • Email account information

Important: Depending on device software, some of the above contents may or may not be available for backup.  Once the desired data has been selected, click on Backup.

  1. The backup process will begin. It may take a few moments to backup data depending on the amount of data and transmission speeds. No action is required.
  2. Within the Kies application, click Complete.

Backup Contacts to an SD Card:

Note: These settings are general instructions only.  Android is available on many devices and different versions exist in the market.  As such, some of the names, information or settings below may vary depending on the device you have.  This guide was made to provide instructions on as many devices and versions of the Android OS as possible.

  1. Tap on Contacts on the main screen.
  2. Tap Options button on the device.
  3. Tap on More on the popup menu.
  4. Tap on Import/Export.
  5. Tap on Export to SD Card.
  6. On the Export Contacts From screen, select Phone.

Performing the Factory Reset

Factory Reset (Through Menu System):

  1. Press the MENU key, then tap Settings.
  2. Flick the screen UP, then tap Privacy.
  3. To perform a master reset on the device, tap Factory data reset.
  4. Tap Reset phone.
  5. Note: Tap the checkbox next to Format USB storage to also erase all data on USB storage.
  6. Tap Erase everything.

Note: All information and data will be deleted from your device.

Factory Reset (Button Configuration):

This way of performing the factory reset is used for when the phone is frozen or becomes unresponsive even after performing a normal reset.

  1. Turn the power off. If your Samsung Galaxy S II is frozen, pull the battery out and reinsert it
  2. Hold the Volume Up and Power button.
  3. Release the Power button the when Samsung Galaxy S II logo appears.
  4. You will now enter the boot menu.
  5. Scroll through the selections using the volume buttons and select Wipe Data Factory Reset by pressing the Home button.
  6. Scroll down to Clear all data.

Restore

Restoring Contacts to the Device:

Note: These settings are general instructions only.  Android is available on many devices and different versions exist in the market.  As such, some of the names, information or settings below may vary depending on the device you have.  This guide was made to provide instructions on as many devices and versions of the Android OS as possible.

  1. Tap on Contacts on the main screen.
  2. Tap Options button on the device.
  3. Tap on More on the popup menu.
  4. Tap on Import/Export.
  5. Tap on Import to Device.

Restore using Samsung Kies:

  1. Open the Samsung Kies software.
  2. Click on the Backup/Restore tab to start.
  3. Click on the Restore button.
  4. A new window will open asking you to choose which file you want to restore to your device.  Click on the file you want to restore to your phone and click on Next.
  5. You will be given another option to selectively restore which files in your backup you want restored on your phone.  You can select each item individually or check Select all to restore all the files in the backup.  Click Next.
  6. Click Complete once the process has finished.
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