You receive a “The User Profile Service failed the logon” error message / Logged on using the temporary user profile.

Method 1

 

  1. Click Start, type regedit in the Search box, and then press ENTER.
  2. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  3. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
  4. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.

    • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
      1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.

      2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

      3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.

 

Method 2

    1. Delete the profile by using the Computer Properties dialog box. To do this, follow these steps:
      1. Click Start, right-click Computer, and then click Properties.
      2. Click Change settings.

      3. In the System Properties dialog box, click the Advanced tab.

      4. In the User Profiles area, click Settings.
      5. In the User Profiles dialog box, select the profile that you want to delete, click Delete, and then clickOK.
    2. Click Start, type regedit in the Search box, and then press ENTER.
    3. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    4. Right-click the SID that you want to remove, and then click Delete.
  1. Log on to the computer and create a new profile.
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