You are trying to add a new user to the Blackberry Enterprise Server Express on a newly added user, but you are unable to add the user. You can add the existing user.
By default, the BES Express updates the user list every 24 hours. If you need the BES Express to update the user list manually, follow the steps outlined below.
You can update the contact list in the BlackBerry® Configuration Database so that you can include any organizational changes or updates in the contact list. The amount of time that the BlackBerry Mail Store Service requires to update the contact list depends on the contact list size.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
- Click Email.
- Click Refresh available user list from company directory.